Role Overview
The Salesforce Business Analyst acts as the key bridge between business users and Salesforce delivery teams, ensuring business requirements are accurately translated into effective Salesforce solutions.
Key Responsibilities
- Act as the primary liaison between business stakeholders and Salesforce development teams.
- Conduct detailed requirement gathering sessions to understand business processes, challenges, and objectives.
- Document business requirements, functional specifications, user stories, and process flows.
- Collaborate closely with Salesforce Admins, Developers, and QA teams to ensure accurate solution design and delivery.
- Support integration requirement analysis, data mapping, and functional transformations.
- Facilitate User Acceptance Testing (UAT), including test case preparation, execution, and defect coordination.
- Identify process improvement opportunities and recommend Salesforce-based solutions.
- Support end-user adoption through training sessions, demos, and user documentation.
- Ensure solutions align with Salesforce best practices, data governance, and security standards.
Preferred Candidate Profile
- 2–7 years of experience as a Business Analyst with Salesforce exposure
- Strong understanding of Salesforce architecture and data models
- Experience with JIRA, Confluence, and reporting/visualization tools
- Salesforce BA/Admin certification preferred